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Products and Solutions

Building on the legacy of Harvey Picker's "Eight Dimensions of Patient-Centred Care," products and solutions from National Research Corporation and National Research Corporation Canada (NRCC) extend this philosophy to include patients, clients, residents, families, caregivers, and other healthcare stakeholders-empowering customer-centric care across the continuum.

Patient & Family Experience
Find out how your healthcare organization can use surveys that are grounded in Harvey Picker’s 8 dimensions of care to successfully measure and improve patient-centred care. Plus, discover how to gain even more actionable insight by comparing your patient and family survey results with both benchmarking data and data from your own employee and physician engagement surveys. Learn more

Client and Family Experience
Care providers in the community and home health care sectors can improve client -centred care by measuring the experiences of their clients and client’s families. Find out how NRCC can help you ask the right survey questions, interpret the results, and gain insight into new ways your organization may be able to improve each individual’s care experience. Learn more

Resident & Family Experience
By measuring what matters most to your long term care and retirement community residents and their families, you can better understand where to focus your improvement efforts. See how NRCC quality measurement solutions, experience surveys, and comprehensive benchmarking data can empower your organization to create exceptional experiences for your key clients. Learn more

Employee Engagement
The loyalty and engagement of your workforce is directly related to quality and outcomes measures. Survey your workforce to quickly and easily focus on improvement efforts that can increase quality of care, reduce staff turnover, and enhance the likelihood that your healthcare clients will recommend your services. Learn more

Physician Engagement
Data indicates that highly engaged physicians increase positive patient experiences and clinical outcomes. Gain insight into the satisfaction of physicians who work with your organization. Physician engagement surveys provide an effective and independent assessment of the primary predictors of engagement. Learn more

Volunteer Engagement
Volunteers place a critical role in almost every healthcare organization. Find out how to use NRCC standardized surveys to measure volunteer perceptions of their work environment. Equipped with survey data about the volunteer viewpoint, you can take focused action to ensure that volunteers feel welcome, valued, and empowered to do their best for your patients and your organization. Learn more

Patient Outreach Programs
Effective patient outreach is vital to achieve reduced hospital readmissions and increased patient experience. Maximize care investments, enforce key behaviours, collect real-time data, and improve quality of care with cost-effective and comprehensive patient outreach programs. Learn more

Additional Offerings - CAHPS
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a standardized survey system mandated in the U.S. by the Centers of Medicare and Medicaid Services (CMS) to examine patient experiences and improve quality of care. National Research Corporation is the largest patient satisfaction measurement firm in the U.S. (source: Modern Healthcare).
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Market Insights
Consumer perceptions lead to market realities. Master your market by understanding consumer opinions and behaviours. Backed by the largest online healthcare consumer survey in the U.S., take advantage of syndicated comparative market research, in-depth analytical tools, and a suite of personalized solutions to streamline your marketing efforts, analyze your target audience, and measure the impact of your strategy and spend. Learn more

Healthcare Analytics
Turn your raw healthcare data into actionable business intelligence. Using proven methodologies, National Research Corporation in the U.S. helps healthcare organizations analyze public and private databases and interpret information that reveals the facts and trends behind the numbers. Learn more

For more information, call 866-771-8231, write to us, or join our email list to get invites to free educational webinars and more.