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HCAHPS: The Complete Picture

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) formal public reporting initiative mandated in the U.S. by the Centers for Medicare and Medicaid Services (CMS) asks patients to rate their experiences with respect to various healthcare delivery systems. In the U.S., these ratings are shared with the public, potentially affect a hospital's reputation and standing in the community it serves, and will be used to calculate value-based purchasing payments going forward.

With the results of patient experience surveys available for public scrutiny and reimbursement tied to these scores through value-based purchasing, HCAHPS scores are more important than ever in the U.S.

National Research Corporation takes a unique approach to measuring the patient experience by specifically identifying acceptable caregiver behaviours. That’s why National Research client hospitals achieve a 59 percent higher rate of improvement on HCAHPS measures such as ‘Overall Rating of Hospital.'

Why Your Hospital Should Participate in HCAHPS
HCAHPS serves the public’s interest in improving the quality of care in hospitals by providing consumers, healthcare professionals, and hospitals with standardized and comparable information on how patients view their quality of care experience. HCAHPS furnishes valid and reliable information on several critical aspects of the hospital experience on a continuous basis.

In addition to gaining valuable information about your own care processes, participating hospitals are able to compare with other hospitals and the industry as a whole on exactly the same indicators. This information could be fed directly into the hospitals assessment and improvement program. The ongoing and standardized nature of the survey also allows hospitals to track changes in patient perspectives on care over time.

In the U.S., the HCAHPS survey instrument is endorsed by major hospital associations, is strongly supported by leading healthcare and consumer organizations, and is part of the Hospital Quality Alliance. The public reporting of HCAHPS data was tied to the Annual Performance Update from CMS.

Learn more by reading our HCAHPS FAQs.

Improvement Starts Here
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