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Child HCAHPS: Developing Family Experience Care Measures

Evaluating the experiences that families and children have when a child stays overnight in the hospital is critical to understanding quality of care. Since patient-centeredness is a direct component of healthcare quality, it makes sense that National Research Corporation plays an integral role in the development of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) survey.

If your hospital is like any other child healthcare organization, you constantly strive to address quality improvement through comprehensive, valid, and reliable measures that can be used nationally by public and private payers, providers, and consumers for public reporting, quality management, and tracking purposes. To that end, there is a strong demand for a standardized survey that can be used to assess family experience of child inpatient care.

Child HCAHPS, funded by the U.S. federal Agency for Healthcare Research and Quality (AHRQ) and the Centers for Medicare and Medicaid Services (CMS), will be part of the CAHPS® portfolio of instruments. These survey instruments are developed and maintained by a team of prominent research organizations under the auspices of the AHRQ.

Development Process for the Child HCAHPS Survey

The Boston Children’s Hospital Center of Excellence for Pediatric Quality Measurement (CEPQM) is working with the CAHPS Consortium to develop the Child HCAHPS survey. Child HCAHPS builds on the adult HCAHPS instrument, which is used throughout the U.S. for national reporting and benchmarking and is considered by most to be the gold standard in the field. In accordance with all other CAHPS surveys, Child HCAHPS is following a rigorous development process that includes the following steps:

  • Literature review
  • Expert interviews
  • Stakeholder input
  • Focus group input (English and Spanish)
  • Federal Register Notice (FRN) input
  • Cognitive testing (English and Spanish)
  • Field testing (English and Spanish)
  • Analysis of field test
  • Public release

Keep up with Child HCAHPS
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