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Client and Family Experience

Client & Family Experience: Improving Community Care and Home Health Care

More and more, the community care and home health care sectors are becoming components of the individual's care experience. In order to understand how to keep individuals out of costly healthcare facilities and in their own homes and communities, we need to measure the experiences of clients and family members in these settings.

National Research Corporation Canada (NRCC) is focused on measuring clients’ and family members’ interactions with community care and home health care settings. These two key sectors offer opportunities for healthcare providers to better understand issues related to transition of care and how best to maintain clients in their homes and communities for as long as possible.

NRCC Surveys Grounded In the Picker Eight Dimensions of Patient-Centred Care
Like other NRCC surveys, the community care and home health client and family member surveys are grounded in the Picker eight dimensions of care. With surveys that measure the right range of topics, providers can gain more insight into opportunities for improvement.

What the Surveys Measure
The NRCC community care and home health care surveys cover the following key topics:

  • Autonomy/Care Plan
  • Service Provider
  • Communication
  • Safety
  • Consistency
  • Quality of Care

Linking Client Experience with Employee Experience
NRCC is the only organization that is able to link your client experience scores with your employee experience data. Often, satisfied employees provide better client -centred care, which results in higher client experience scores. By comparing your survey results, you can see if there is indeed a connection between client and employee satisfaction within your organization, and you can gain insight into where to focus your improvement efforts.

Rich Comparative Data
NRCC has a robust database of client experience data, which allows organizations to access valuable comparative data to help you gain insight into your own results and how you compare to peer facilities.

A Partnership In Improvement
NRCC is more than a survey partner. We are your improvement partner. With our evidence-based approach, , we are trusted experts at helping healthcare organizations identify the most effective actions to take based on the results of their surveys.

Improvement Starts Here
For more information, call 866-771-8231, write to us, or join our email list to get invites to free educational webinars and more.