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Patient and Family Experience

The Key to Reliable, Positive Patient Experiences

To achieve the objective of offering patient and family centred care while being operationally and financially sound, you need patient and family feedback that extends the patient-centred care approach to incorporate perspectives of the entire care experience.


National Research Corporation Canada (NRCC) is dedicated to providing complete measurement and improvement solutions that focus on the most important aspects of patient and family care experiences. This comprehensive approach to integrated research, evidence-based best practice recommendations, and quality improvement helps healthcare providers achieve successful patient and family-centred care environments—a powerful foundation for empowering customer-centric care across the continuum.

NRCC is approved by the Canadian Institute for Health Information (CIHI) as a Canadian Patient Experiences Reporting System (CPERS) Licensed Vendor. Read our press release or contact us for more information.

NRCC Surveys Grounded In the Picker Eight Dimensions of Patient-Centred Care

A Broad Selection of Patient Experience Survey Tools
NRCC offers tools to help you measure and improve patient and family experience in the following key areas of your acute care facility:

  • Acute Inpatient
  • Acute Inpatient Maternity
  • Acute Inpatient Paediatrics
  • Ambulatory Clinic
  • Ambulatory Clinic Paediatrics
  • Complex Continuing Care
  • Day Surgery
  • Emergency
  • Inpatient Long Stay Mental Health
  • Inpatient Rehabilitation
  • Inpatient Short Stay Mental Health
  • Neonatal Intensive Care Unit
  • Outpatient Clinics
  • Outpatient Mental Health
  • Outpatient Oncology
  • Palliative/ Hospice

Linking Employee, Physician, and Patient Experience
It's time to think beyond patient experience alone and consider making the connection between staff experience and patient-centred care. Satisfied employees and physicians provide more patient-centred care, which results in higher patient experience scores. NRCC is the only organization that has the ability to link your patient experience scores to your employee experience and physician experience data.

Rich Comparative Data
NRCC has been collecting patient experience data across Canada and multiple healthcare settings for decades. This means organizations can access valuable comparative data to help you gain insight into your own results and how you compare to peer facilities.

A Partnership In Improvement
Think of NRCC as not just a survey provider, but as your improvement partner. NRCC brings an evidence-based approach to helping healthcare organizations identify the most effective actions to take based on the survey results.

Improvement Starts Here
For more information,call 866-771-8231, write to us, or join our email list to get invites to free educational webinars and more.