Skip to Content

TOLL-FREE (CANADA) 1.866.771.8231 | TOLL-FREE (US) 1.800.388.4264

Resident and Family Experience

The Path to Exceptional Resident Experiences

Understanding the needs and behaviours of your long term care and retirement residents and their family members and knowing how to best deliver a quality resident experience contributes to the overall success of your communities. National Research Corporation Canada (NRCC) knows how to bridge the knowledge gap to empower exceptional resident and family experiences.

Improvement Starts With Research-Based Survey Tools
NRCC offers research-based survey tools that allow long-term care and retirement providers to measure and improve the experience of their key customers: residents and family members. The surveys measure the experiences of residents and their families so that your organization can be better equipped to make substantive improvements. All types of long term care, short-term stay, and retirement providers can benefit from working with NRCC, including:

  • Long Term Care Facilities
  • Skilled Nursing Homes
  • Assisted Living Communities
  • Complex Continuing Care Facilities
  • Retirement Facilities

What the Resident Survey Measures
The NRCC long term care and retirement Resident Experience survey tool covers critical measures of resident-centred care environments. The NRCC survey process is efficient and automated, allowing your employees to focus on value-added work rather than manual tasks. The survey covers overarching questions about the quality of care plus questions on an array of topics, including:

  • Living environment
  • Food and Activities
  • Staff, Medical Care, and Treatment
  • Dignity and Autonomy

What the Family Survey Measures
Leading literature has demonstrated that it is just as important to measure the experiences of primary caregivers and family members as it is to measure the experiences of the resident. The NRCC Family Experience survey is distributed to the person who visits the resident most frequently, and covers the following topics:

  • Living environment
  • Communication with Staff
  • Quality and Services
  • Resident Care

Complete Experience Measurement
NRCC offers robust benchmarking and analytics capabilities to help you gain insight into what’s working, what’s not, how you compare to the industry average, and how you can improve. Plus, NRCC provides comparable measures and domains for Employee Experience, allowing you to link the results of your resident and family experience surveys with the results of your employee experience surveys. You can now gain unprecedented insight into how the experiences of employees, residents and family members are interrelated.

Improvement Starts Here
For more information, call 866-771-8231, write to us, or join our email list to get invites to free educational webinars and more.